Privacy Policy

 

At Advance Lettings, we’re committed to protecting and  respecting your privacy.

This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have. It relates to all our business activities, not just this website.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to sally@advancelets.co.uk, or via the other methods on our contact page.

WHO WE ARE:

We are Advance Lettings, a company providing Property Lettings and Management Services in the Southampton area.

Advance Lettings is a Limited Company (Registration Number: 9071559); our registered address is Suite 3, Ocean World House, 1 Paynes Road, Shirley, Southampton, Hampshire. SO15 3DL.  Full contact details can be found here: https://www.advancelets.co.uk.

WHAT ADVANCE LETTINGS MAY COLLECT:

We obtain information about you when you contact us to enquire about our services:

·         name and job title

·         contact information including email address

·         demographic information such as postcode, preferences and interests

WHAT DO WE DO WITH THE INFORMATION WITH GATHER:

We require this information to understand your needs and provide you with a better service.

SECURITY:

Advance Lettings are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

CONTROLLING YOUR INFORMATION:

You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulations. If you wish to exercise these rights, please contact us.

UPDATING OR CORRECTING YOUR INFORMATION:

The accuracy of your information is important to us. If you change your emails address , or any of the other information we hold is inaccurate or out of date, please contact us so we may correct our records.

LINKS TO OTHER WEB SITES:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

THIRD PARTIES:

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may need to share personal information we process with others. If we have to do this, we will keep to data-protection legislation. Depending on the circumstances, we may share information with:

·         other landlords;

·         employers;

·         educational institutions, universities and colleges;

·         suppliers (including gas, electricity and water companies) and service providers;

·         financial organisations (including banks);

·         credit- and tenant-reference agencies;

·         tenancy deposit schemes;

·         debt-collection and tracing agencies;

·         public and government bodies (including those who deal with benefits and council tax);

·         contractors and repairers;

·         any future owner of the property.

This does not mean that we necessarily share information with all of the above but we may do so if we need to.

DISCLOSURE FOR LEGAL REASONS:

We reserve the right to disclose any personal information that we hold to thirs parties which seek the disclosure of it, if we are required to do so by law.

DATA BREACHES:

Our Data Security Policy includes a clear process for handling a personal date breach, should one occur. Where appropriate, Advance Lettings will promptly notify you of any unauthorised access to your personal information.

COMPLAINTS:

If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).